Writing centers on college campuses have been around for more than 100 years, and they’re both a resource for students doing assignments and a symbol of the importance in higher education of learning to express yourself in text.

But as generative AI tools like ChatGPT sweep into mainstream business tools, promising to draft properly-formatted text from simple prompts and the click of a button, new questions are rising about what role writing centers should play — or whether they will be needed in the future.

Many writing centers are already jumping in to experiment with new AI tools, making the case both for the continued importance of writing instruction and for their place on campus as a hub for teaching AI literacy.

“I see this as a real opportunity for writing centers to show leadership if they're given an opportunity,” says Sherry Wynn Perdue, president of the International Writing Centers Association. “It's an important moment, and our role as leaders is to help provide resources for our colleagues so that we can be leaders in the conversation about generative AI.”

Some writing instructors worry, though, that the new tools may tempt colleges to rely too heavily on the technology or even eliminate writing centers entirely. Writing centers are often run by non-tenured staff, which can make them especially vulnerable, says Genie N. Giaimo, director of Middlebury University's writing center and an assistant professor of writing and rhetoric there. And in the past, administrators at some colleges have replaced their services with all-encompassing tutoring centers or third party organizations, Wynn Perdue adds.

And even some professors with doctoral degrees in English are wondering whether colleges need to do as much these days to teach the skill of writing in light of new AI tools. “Why do we need a required writing course if AI can do everything outside stakeholders want such a course to teach?,” asked Melissa Nicolas, a professor of English at Washington State University, in an op-ed last year.

So where does AI leave the writing center?

Finding a Balance

Writing centers need to find a balance between introducing AI into the writing process and keeping the human support that every writer needs, argues Anna Mills, an English instructor at the College of Marin.

AI can serve as a supplement to a human tutor, Mills says. She encourages her students to use MyEssayFeedback, an AI tool that critiques the organization of an essay, the quality of evidence a student has included to support their thesis or the tone of the writing. Such tools can also evaluate research questions or review a student's writing based on the rubric for the assignment, she says.

By modeling these uses of AI, Mills says, writing centers can increase students’ understanding of the technology and ease their worries about using it inappropriately. Many students arrive at college concerned that they’ll be accused of cheating if they use AI for anything, she says. For instance, many have seen the video on TikTok of a student who says she was given an F on a paper for using a grammar checker that set off an AI detection system her professors used. Providing guidance can help students feel more comfortable with the technology, she says. And understanding that AI’s suggestions can be wrong also boosts student confidence in their own abilities.

“The student could say, once they get the feedback, ‘No, that's not really what I want to do. Could you help me think about how to expand this other part of it?’” Mills says. “That's something that I think we need to be cultivating — that kind of confidence and willingness to engage and push back — because that is how you get the most out of AI.”

Still, Mills requires her students to go to the writing center at least four times during the semester. Human interaction is essential to the writing process, she argues. Often the tutors energize students and show a genuine interest in what they are writing, something they can’t get from any chatbot, Mills says.

“Writing doesn’t have that much meaning without a human audience,” Mills says. “Meeting with someone as you are developing your ideas is often the place where you feel that there’s the most meaning in what you’re doing.”

Writing centers can play a pivotal role in retention for a college, says Giaimo. The resources can be especially important for students who historically haven’t gotten as much support from colleges, such as first-generation students and those from marginalized communities, she adds. And working with a tutor could be the first one-on-one teaching interaction a student has at college, which is vital, especially for students coming out of the pandemic.

Even as the use of AI tools grows in the business world, students still need to learn how to write and organize their ideas, Giaimo says. And without proper guidance, students can end up leaning too heavily on tools like ChatGPT without ever picking up the underlying skills to put their own thoughts down on paper.

“We forget that most people who are in these processes, at least in higher education, they're just kind of starting out or learning,” Giaimo says. “The process part is important, and actually maybe even more important than what the final end product looks like.”

Promoting AI Literacy

Writing center tutors play an essential role in helping students understand how to use AI appropriately, says Sarah Z. Johnson, director of Madison College’s writing center. Many writing centers these days train tutors in AI literacy, which the tutors can then pass down to the students they work with as the opportunity arises.

Johnson and her team train their tutors to teach students about how AI can be useful in the writing process. For instance, if a student is struggling to organize an essay, a tutor might ask the student to paste their draft into a chatbot and ask it to create an outline for them, Johnson says. The student can see where a paragraph or sentence may work better in the paper and save time during the tutoring session, she says.

This year, tutors will also learn a list of AI literacies, such as how large language models work, issues with generative AI, such as their cultural biases, or how to write prompts that can help organize information, Johnson says.

At Middlebury, tutors are also trained to navigate AI policies, which can differ among instructors, Giaimo says. Tutors also learn to speak with students who they find have used AI inappropriately — say, by having a chatbot do too much of an assignment without attribution — and guide them in a more productive direction.

In that way, Johnson says, tutors can help writers think through the “implications” of using AI, so they can make their own decisions about questions like “Does this final product represent me? Does it represent my voice? Does it represent what I want to say?”

The most important thing, says Johsnon, is “realizing that gen AI is a tool, but you have to know how to use it rather than it using you.”

Writing centers often have relationships with departments across campus, which makes them an excellent place to promote AI literacy, Johnson says. Students may be coming with an assignment from an engineering class or a social sciences class, she says, which means writing center staff can build connections with colleagues across the college.

To prevent colleges from replacing writing centers with AI, directors and staff need to be proactive and advocate for the role they play in promoting AI literacy, she says. Johnson and Wynn Perdue helped craft a list of AI literacies that will be released later this year by a joint task force between the Modern Language Association and the Conference on College Composition and Communication. The IWCA also has its own generative AI taskforce, which Johnson and Wynn Perdue both sit on, that plans to create additional resources to help writing centers adjust and train their staff.

“Gen AI is not something that we're scared of, but it is something that absolutely needs to have parameters,” Johnson says. “If we're not helping students figure out what those parameters are through tutors and things like that, I just don't know how it's going to happen.”